Terms & Conditions

Please Read our Terms and Conditions before availing of any services

Terms Of Service: SHIPMILES TERMS AND CONDITIONS OF CARRIAGE (“Terms and Conditions”) IMPORTANT NOTICE When ordering SHIPMILES’s services you, as “Shipper”, are agreeing, on your behalf and on behalf of anyone else with an interest in the Shipment, that the Terms and Conditions shall apply from the time when SHIPMILES accepts the Shipment unless otherwise agreed in writing by an authorized officer of SHIPMILES. “Shipment” means all documents or parcels that travel under one waybill and which may be carried by any means SHIPMILES chooses, including air, road, or any other carrier. A “waybill” shall include any label produced by SHIPMILES automated systems, waybill, or consignment note and shall incorporate these Terms and Conditions. Every Shipment is transported on a limited liability basis as provided herein. If Shipper requires greater protection, then insurance may be arranged at an additional cost. (Please see below for further information). “SHIPMILES” means any member of the SHIPMILES Network.

Customs, Exports, and Imports

SHIPMILES may perform any of the following activities on Shipper’s behalf in order to provide its services to Shipper:

  • Complete any documents, amend product or service codes, and pay any duties or taxes required under applicable laws and regulations.
  • Act as Shipper’s forwarding agent for customs and export control purposes and as Receiver solely for the purpose of designating a customs broker to perform customs clearance.
  • Redirect the Shipment to Receiver’s import broker or other address upon request by any person who SHIPMILES believes in its reasonable opinion to be authorized.
  • Any Duty & Taxes or Warehouse charges at destination or origin custom (if goods return to origin) will be debited to shipper if consignee will refuse to pay. All duty & Taxes and warehouse charges are depending on the forwarding network and destination country custom policy. SHIPMILES has no responsibility for duty & taxes.
  • Shipper will have to provide at least two authorized address proof and photo id proof to SHIPMILES (As per SHIPMILES), if the shipper fails to share these documents then shipment will be hold and cannot be connected with forwarding network or for customs clearance.
  • If the shipment will be detained or stopped by origin/destination customs for any reason, the shipper/consignee will have to provide all related documents or information and the shipper/consignee will have to attend the customs (if SHIPMILES suggests to the shipper). SHIPMILES has no responsibility for detaining or stopping shipments at customs.

Unacceptable Shipments

Shipper agrees that its Shipment is acceptable for transportation and is deemed unacceptable if: it is classified as hazardous material, dangerous goods, prohibited or restricted articles by IATA (International Air Transport Association), ICAO (International Civil Aviation Organization), ADR (European Road Transport Regulation on dangerous goods), any applicable government department or other relevant organization; no customs declaration is made when required by applicable customs regulations; it contains counterfeit goods, animals, bullion, currency, banderols/tax stickers, bearer form negotiable instruments, precious metals and stones; real or imitation firearms, parts thereof, weapons, explosives, and ammunition; human remains, pornography or illegal narcotics/drugs), it contains any other item which SHIPMILES decides cannot be carried safely or legally, or its packaging is defective or inadequate.

Note: If shipment carries any prohibited or restricted or undeclared goods (Without any information), SHIPMILES has full right to detain those goods and if require then SHIPMILES will forward this case to related Indian legal regulatory or department (Narcotics or local police or related department).

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